January 02, 2017
Private foundations, public agencies, and corporations -- it seems they're all seeking "entrepreneurial" projects and people to fund. The positive side to this interest is that organizations proposing non-traditional, innovative approaches and the use of technology have new sources of funding open to them. The downside is that nonprofits offering basic services may feel left out of funding opportunities that stress innovation over core services. If your nonprofit provides basic services, and your programs and services are working well as-is--and your goal is to maintain them, not reinvent them--what can you do to keep your funding stream healthy?
Entrepreneurs, entrepreneurship, entrepreneurial, innovative, innovation. These words are getting lots of play lately. In the business world, it's not new to feel constant pressure to be innovative and embrace technology. However, for community-based nonprofits, innovation doesn't always come naturally. If you provide food for low-income families, housing to the homeless, or counseling to sexual assault victims, it can be hard to see ways to innovate your service delivery. Furthermore, you may not see the need to innovate when what you're doing is effective, and your priority is to keep doing it.
How can you be innovative enough to keep the grant money flowing without changing your tried and true approaches to core services?
One approach is to innovate around what's working. If your programs are effective, you can bring innovation to operations and how you manage them. If your organization has strong service delivery programs and program management infrastructure, there may be opportunities to be more innovative in how you approach the sustainability of your programs and services.
Innovation Doesn't Mean Reinventing Everything
At the same time that donors are seeking innovation from the projects they fund, they're also putting more emphasis on evidence-based interventions. Donors want new approaches, but they also want to fund what works. It's a challenging dynamic. To respond, nonprofits have to carefully choose their strategy and present a project idea that balances innovation with proven interventions.
In a grant proposal, a strategy for balancing the tension between innovative and established interventions can be to propose what you know works, but with little tweaks that will make your project look more responsive to the communities it serves, including:
Updating your communications strategy: How you deliver news about your organization is as important as what news you share. Social media outlets like Facebook, Twitter, and Instagram are how people track current events. You don't have to jump on all of the popular social media channels at once, but you should choose at least one and maintain an active presence. In addition to engaging on social media, your organization should have a website. Your website should look professional, be regularly updated, and link visitors to the social media channels you use. If you don't have a website yet and aren't sure where to start, there are a number of easy, low-cost options, such as Wix, Weebly, and Squarespace. Having a steady presence online is important. Donors will Google your organization's name to learn more about it. You want them to see how active and engaged your organization is with the community it serves.
Offering internet-based services: If your organization provides in-person services, such as counseling, you could consider offering online options. For example, instead of asking new clients to come to your office for an evaluation or intake, you can add an intake or triage process via an online form submitted securely through your website. Or, taking the online service option a step further, you could conduct some of your client meetings via video chat service. Offering online and video options is one way to expand your reach into your community without incurring the cost of additional brick-and-mortar locations. Of course, this isn't for everyone. Not every nonprofit offers services that can be delivered remotely, and even those that do will need to evaluate whether they have the resources to ensure client information remains secure.
Reframing your services: Another way for your organization to look dynamic and responsive to community needs is to offer your core services to a new segment of the population. For example, if your organization has traditionally focused on serving male veterans, you could leverage your core expertise in veteran services — such as training, job placement, housing, and financial counseling — to create a program that offers the same services to female veterans. Since you're building off of your organization's core expertise, your existing staff will have the knowledge to help design the new project. By scaling your services in this way, most of the work will involve communicating your services to the expanded target population rather than developing new infrastructure for service delivery.
In each of the above examples, the organization's core services, mission, and beneficiaries remain the same. The primary change is how and where the organization markets its core services. To create an innovative project or to be an innovative organization, you don't have to be cutting-edge on all fronts or propose new approaches for everything you do. Incremental change and a fresh approach (not necessarily radical) may be all you need to show a donor that your organization is dynamic and forward-thinking.
"There's an App for That"
When "innovative approaches" are listed in a funding opportunity announcement, nonprofits often reflexively assume the donor expects them to develop a mobile app. In some cases, this may be true. It's not uncommon to see "there's an app for that" thinking among donors, and many are actively encouraging grantees to develop apps. In fact, it has become so common for donors to encourage app development that the nonprofit and NGO communities are beginning to voice concerns over the pressure to develop apps. Mobile phone apps can be useful, but they're not always what's needed.
This isn't to say that apps aren't worth exploring as one of your channels for innovation. There are many examples of nonprofits that have developed apps that meet the needs of the communities they serve. You can find several examples profiled in the resource list below. However, before jumping into app development, you'll want to make sure it's worth the investment. One way to do this is to survey your intended beneficiaries to see whether the app you have in mind is something they would be interested in using.
Nonprofit Adoption of Mobile Technology
6 Clever Mobile Apps Created by Nonprofits (Nonprofit Tech for Good)
Nonprofit Uses App to Survey Homeless People Daily—What Do You Need? (Nonprofit Quarterly)
Mobile for Good: A How-To Fundraising Guide for Nonprofits by Heather Mansfield (McGraw-Hill Education, 2014)
Finding Your Innovation Area
If your organization's programs are successful at meeting your community's needs, you can leave your programs essentially untouched and look for other ways to introduce a fresh approach to your work. As in the examples above, you can bring innovation to how you communicate information about your services or how you interact with the communities you serve. No matter what your organization does or how big or small your budget is, there will be opportunities to innovate. Innovation doesn't necessarily mean developing an app or adding a new service, but it does require bringing a new approach to some aspect of your work.